Operations
Turn years of operational knowledge into instant guidance.
Operational knowledge is the most physical and the least digitised. Manuals are scanned, work orders are free text of wildly varying quality, and the person who genuinely understands line 3 retires in eighteen months. This is knowledge capture with a deadline.
Fault code E-217 on line 3 — what fixed it last time?
E-217 is a servo position feedback fault.1 It has occurred four times on this line; three were resolved by reseating the encoder cable at the drive end, one required encoder replacement.2 Mean repair time on the cable fix: 35 minutes.2
Illustration only. This exchange is a written example of how AIMY Expert behaves — not a recording of a live system, and not a claim about any real organisation's data.
Identical interface to every other department. Different knowledge, different access rights.
Troubleshooting depends on which technician is on shift, and the operation's history is unsearchable.
These are real queries from comparable departments — not prompts written to demo well. If your version of this list looks different, that is the conversation to have.
Where the answers live
- Fault code E-217 on line 3 — what fixed it last time?
- What is the current revision of this changeover procedure?
- Which spare parts are approved for this assembly?
- What did the last three audits flag on this line?
What Operations puts it to work on.
Not a roadmap — these are the areas this department already has documented, which is what makes them answerable on day one.
- Operational SOPs and work instructions
- Process and workflow guidance
- Quality standards and compliance requirements
- Equipment and maintenance procedures
- Incident response processes
- Best practices and operational knowledge
Scoped to the site the operator works at
A technician at one site retrieves that site's procedures and equipment history. Site scoping prevents a procedure written for different machinery being presented as authoritative — the failure mode that makes operational AI dangerous.
The boundary is applied when content is retrieved, not by instructing the model to keep a secret — a model told not to reveal something has still been shown it. AIMY Expert works with the access controls you already have in place.
What changes for Operations
- Every shift
- the senior technician's answer, on nights and weekends
- Any language
- ask and answer in the language of the floor
- Cited
- the manual and revision behind every fault code
These are properties of how the deployment works, not projections. Where you want a performance target, we measure your own baseline first and commit against that.
What Operations retrieves, and what it never sees.
Each AI Expert answers from a defined knowledge scope, applied when the content is retrieved. Nothing on the right-hand side reaches the model.
Retrievable for Operations
- OEM manuals (scanned)
- CMMS work orders
- SOPs and safety procedures
- Supplier certificates
Withheld at retrieval
- Procedures for other sites excluded
- Anything Operations cannot already open in the source system
Filtered before retrieval, not after generation — withheld content never enters the model context at all.
What Operations runs on.
The same foundation every other department uses. Nothing here is a operations-specific product — it is a operations-specific scope on a shared platform.
The rest of the organisation
Once Operations is live, the next department is a scope and an evaluation set — not another procurement cycle.
Administration
Ask once. Get the right policy, process, or form instantly.
Human Resources
Employees get instant HR answers, while sensitive records remain protected.
Finance & Accounting
Find the right finance policy and procedure in seconds.
Marketing
Create faster using approved and trusted content.
Start with operations, or start somewhere else.
We will tell you honestly which department gives you the strongest first deployment — sometimes it is not the one with the loudest business case.