Knowledge & retrieval
AIMY Expert
Agentic RAG AI Expert for real business questions.
AIMY Expert answers questions from your own documents — PDFs, Word files, spreadsheets, decks and images — citing the source in every reply. Where the answer is not in your documents it says so instead of inventing one, and where two documents disagree it surfaces both and says which is more recent.
- The source document cited in every reply, so anything can be checked in seconds
- Stops and says so rather than filling the gap from general knowledge
- Spreadsheets answered by running code over the whole table, not fragments of it
What deployments look like
- 0 bytes
- of your content used to train any model
- delete a document, or the whole account, whenever
- 3 ways
- managed cloud, your own VPC, or on-premise on GB10
- the same product and the same answers, wherever it runs
- Any language
- retrieval and response, including Bahasa Malaysia
- one knowledge base, whatever language a document was written in
Your organisation knows more than it can access.
Every organisation invests years building expertise, processes, policies, and best practices. Yet much of that knowledge remains fragmented across systems, documents, and teams.
- Employees spend valuable time searching instead of doing.
- Experts become bottlenecks for everyday questions.
- Knowledge is lost when employees move on.
- Teams adopt disconnected AI tools with inconsistent governance.
- Organisations have limited visibility into how answers were generated and where the information came from.
One platform. Every team.
Every team wants AI. AIMY brings everyone onto a single trusted platform, giving employees access to the knowledge they need while maintaining security, governance, and control.
Administration
Office Manager · Executive Assistant
Admin is the company's human switchboard, and most of what it routes was already written down.
What they actually ask
- “I am travelling to Singapore next week — what can I claim, and do I need approval?”
- “How do I raise a purchase order, and who signs it off at this amount?”
- “What is the procedure for a visitor needing site access?”
Company-wide policy, never personal records
Administration answers policy for everyone, so its corpus is deliberately broad. Individual payroll, reimbursement history and HR files are excluded from the index entirely — breadth of readership is exactly why the boundary has to be tight.
I am travelling to Singapore next week — what can I claim, and do I need pre-approval?
Trips under 3 nights within ASEAN need line-manager approval only.1 Economy flights and up to SGD 250/night accommodation are claimable, with meals capped at SGD 80/day.1 Book through the corporate portal — out-of-portal bookings are reimbursed at the portal fare.2
Illustration only. This exchange is a written example of how AIMY Expert behaves — not a recording of a live system, and not a claim about any real organisation's data.
Human Resources
CHRO · HR Business Partner
HR business partners spend their week on handbook lookups instead of the work that actually needs a human.
What they actually ask
- “How much carried-forward leave can I take into next year?”
- “What is the notice period during probation in my country of employment?”
- “What does our medical plan cover for dependants?”
You see your own record, never anyone else's
Entitlement questions are answered against the asking employee's own HRIS record. The retrieval layer scopes to the individual, so "how much leave do I have" is personal and "how much leave does she have" simply has no answer.
How much annual leave can I carry into next year, and does it expire?
You may carry forward up to 8 days, capped at your grade entitlement.1 Carried days expire 31 March.1 Your current balance is 14 days, so up to 8 will roll over automatically on 1 January.2
Illustration only. This exchange is a written example of how AIMY Expert behaves — not a recording of a live system, and not a claim about any real organisation's data.
Finance & Accounting
CFO · Financial Controller
The controller is a human lookup service for delegation limits, and every wrong answer becomes an audit finding at year end.
What they actually ask
- “What is the approval threshold for a supplier contract in this entity?”
- “How do we treat a three-year software licence — capitalise or expense?”
- “What is the cut-off procedure for accruals at quarter close?”
Pre-release figures stay inside the close team
Unpublished management accounts and forecast working papers are visible to the close team and nobody else. The same assistant answers policy questions for the whole company without ever leaking a number that has not been released.
What is our approval threshold for supplier contracts in Malaysia?
Contracts above MYR 250,000 require Procurement Committee approval; above MYR 1,000,000 they additionally require CFO sign-off.1 Multi-year agreements are assessed on total contract value, not annual spend.2
Illustration only. This exchange is a written example of how AIMY Expert behaves — not a recording of a live system, and not a claim about any real organisation's data.
Marketing
CMO · Brand Manager
Copy drifts from the approved product truth, and legal review becomes the bottleneck on every asset.
What they actually ask
- “Which performance claims are approved for this product right now?”
- “What did we say about this feature at launch, and has it changed?”
- “Which customers am I allowed to name in this region?”
Approved claims only — drafts stay out of the index
Claims still pending legal or benchmark substantiation are excluded from retrieval, not merely flagged. An unreviewed claim that cannot be retrieved cannot end up in an external asset by accident.
Can I say we are “the fastest” in the new campaign, and which customers can I name?
No — superlative performance claims were withdrawn in February pending benchmark substantiation.1 The approved alternative is “sub-two-second median response”, which is substantiated.1 Three customers hold current naming consent for APAC: Contoso, Northwind and Fabrikam.2
Illustration only. This exchange is a written example of how AIMY Expert behaves — not a recording of a live system, and not a claim about any real organisation's data.
Sales & Revenue
CRO · Sales Enablement
Reps promise things the product does not do, and the security questionnaire sits with an engineer for a week.
What they actually ask
- “Do we support data residency in Singapore, and what can I commit to in writing?”
- “What is my discount authority on a three-year prepaid deal?”
- “How did we answer this exact RFP question last quarter?”
Pricing floors for AEs, not for partners
The same assistant is deployed to direct sellers and channel partners with different retrieval scopes. Partners get product and security answers; internal discount floors and margin data are simply not in their index.
Prospect asks whether we support data residency in Singapore. What can I commit to?
Yes — ap-southeast-1 is generally available and can be named in the order form.1 Data at rest and backups stay in region; support access is global unless the customer buys the Sovereign Support add-on, so do not commit to in-region support without it.2
Illustration only. This exchange is a written example of how AIMY Expert behaves — not a recording of a live system, and not a claim about any real organisation's data.
Customer Service
Head of Customer Service · Support Operations
New agents take months to become independent, and the escalation queue is full of questions that were answered in writing a year ago.
What they actually ask
- “Does the Pro plan include SSO, and is SCIM part of it?”
- “What is our refund position on an annual plan cancelled in month two?”
- “Has anyone seen this error code before, and what fixed it?”
Tier-1 agents never see escalation-only notes
Internal post-incident write-ups and account-level commercial terms stay invisible to first-line agents, while the same assistant surfaces them to the escalation team. One deployment, two very different answer surfaces.
Customer on the Pro plan is asking whether SSO is included, and whether SCIM comes with it.
SSO is included on Pro via SAML 2.0 and OIDC.1 SCIM provisioning is not — it is an Enterprise-tier feature.2 You can offer a 14-day Enterprise trial without approval if the account is under 200 seats.2
Illustration only. This exchange is a written example of how AIMY Expert behaves — not a recording of a live system, and not a claim about any real organisation's data.
Development & IT
CTO · Engineering Lead
Every incident starts with ten minutes of finding the runbook, and half the architecture decisions get re-litigated because nobody can find the original.
What they actually ask
- “What is the rollback procedure for the payments service?”
- “Why did we choose this queue over the alternative, and what did we rule out?”
- “Has this alert fired before, and what was the root cause?”
Secrets are redacted before the model sees them
Credentials, tokens and connection strings are detected and stripped during indexing, not at answer time. A runbook can be fully retrievable while the secret inside it never leaves your secret manager.
What is the rollback procedure for the payments service?
Roll back with `deploy rollback payments --to=previous`, then confirm the settlement worker drains before declaring recovery.1 Note: rollbacks past v4.10 require a schema down-migration — the 2026-05-14 incident was caused by skipping it.2
Illustration only. This exchange is a written example of how AIMY Expert behaves — not a recording of a live system, and not a claim about any real organisation's data.
Operations
COO · Plant Manager
Troubleshooting depends on which technician is on shift, and the operation's history is unsearchable.
What they actually ask
- “Fault code E-217 on line 3 — what fixed it last time?”
- “What is the current revision of this changeover procedure?”
- “Which spare parts are approved for this assembly?”
Scoped to the site the operator works at
A technician at one site retrieves that site's procedures and equipment history. Site scoping prevents a procedure written for different machinery being presented as authoritative — the failure mode that makes operational AI dangerous.
Fault code E-217 on line 3 — what fixed it last time?
E-217 is a servo position feedback fault.1 It has occurred four times on this line; three were resolved by reseating the encoder cable at the drive end, one required encoder replacement.2 Mean repair time on the cable fix: 35 minutes.2
Illustration only. This exchange is a written example of how AIMY Expert behaves — not a recording of a live system, and not a claim about any real organisation's data.
Legal & Compliance
General Counsel · Head of Compliance
Counsel redrafts from scratch because finding the last equivalent clause takes longer than rewriting it, and regulatory mapping lives in one person's spreadsheet.
What they actually ask
- “What is our standard and fallback position on limitation of liability?”
- “Have we ever accepted a 30-day cure period, and under what conditions?”
- “Which internal controls are affected by this new circular?”
Matter walls are enforced at retrieval, not by policy
A lawyer working Matter A cannot retrieve from Matter B, even where the answer would be useful. Ethical walls are applied inside the retrieval step, so a restricted document never enters the model context at all. Compliance reviewers get broader read — and every query they run is written to an immutable log.
What is our fallback position on limitation of liability for enterprise deals?
Standard position is 12 months of fees paid, capped.1 Approved fallback is 24 months where the counterparty accepts mutual caps and carves out only confidentiality breach.1 Anything uncapped requires GC sign-off — we have agreed it twice, both times with an indemnity offset.2
Illustration only. This exchange is a written example of how AIMY Expert behaves — not a recording of a live system, and not a claim about any real organisation's data.
Executive Management
CEO · Managing Director
The answer already exists in someone's report. Finding out whose is the part that takes three days.
What they actually ask
- “What did we commit to on this initiative at the last board meeting?”
- “Which projects have slipped since the quarter opened, and what reason was given?”
- “What is our stated position on data residency when a customer asks?”
The broadest reach on the platform, and still a bounded one
The executive corpus spans departments by design — that breadth is the whole point of the role. It is still a defined set of documents rather than an exemption: personnel files, individual compensation and live legal matters sit outside it, and reach one of those by request and process, not by asking an assistant.
What did we commit to on the ERP migration at the last board meeting, and where is it now?
The board approved Phase 1 go-live by 30 September 2026, with a contingency review if UAT slipped past July.1 The August status report has UAT two weeks behind, and Operations has requested the contingency review.2 No revised go-live date has been tabled yet.2
Illustration only. This exchange is a written example of how AIMY Expert behaves — not a recording of a live system, and not a claim about any real organisation's data.
What AIMY Expert actually does.
Citation-first answers
Every statement links to the exact passage it came from. If the corpus cannot support an answer, AIMY Expert says so rather than filling the gap.
Permission-aware retrieval
AIMY Expert respects your existing access controls and permissions, ensuring sensitive content remains protected.
Hybrid retrieval
Hybrid search built around the tabular path. Benchmarked internally, we are re-running that comparison before we publish a figure.
Continuous evaluation
A living answer-quality suite runs against every configuration change. Groundedness, retrieval recall and refusal behaviour are tracked as releases, not as vibes.
Connectors, not migrations
SharePoint, Google Drive, S3, Postgres, Zendesk and generic webhooks. Content stays where it lives; we index in place.
Deploy where your data lives
Managed cloud, your VPC, or fully on-premise with self-hosted models. The architecture does not change — only where it runs.
From your repositories to a cited answer.
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01
Connect
Point AIMY Expert at your repositories. Connectors sync content and, critically, the access-control lists attached to it.
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02
Structure
Documents are parsed layout-aware — tables stay tables, headings stay context — then chunked semantically and embedded into a hybrid index.
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03
Retrieve
A question triggers parallel dense and keyword search, filtered against the access controls in force, then reranked to a tight, high-signal context window.
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04
Answer
The model composes an answer constrained to retrieved evidence, attaches citations, and abstains when the evidence is thin.
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05
Improve
Thumbs, unanswered questions and low-confidence traces flow into an evaluation set that drives the next tuning cycle.
Technical profile
- Deployment
- Managed cloud · Customer VPC · On-premise
- Models
- Claude, GPT, Gemini, or self-hosted open weights
- Architecture
- NVIDIA AI Blueprint for Retrieval-Augmented Generation
- Retrieval
- Hybrid dense + BM25 with cross-encoder reranking
- Sources
- SharePoint, Drive, S3, Postgres, Zendesk, custom
- Interfaces
- Website embed widget, Telegram, WhatsApp
- Languages
- Multilingual retrieval and response, including Bahasa Malaysia, English and Mandarin
Security & data handling
- No customer content used to train third-party models
- Full conversation and retrieval audit log, exportable
- SSO via SAML / OIDC, SCIM provisioning
- PII detection and redaction before model dispatch
The ones procurement always asks.
Something not covered here? Ask directly — you will get a straight answer, including when the answer is that we are not the right fit.
Ask usHow is this different from ChatGPT with file uploads?
Scope and accountability. File upload is a session-level convenience for one person. AIMY Expert indexes the whole corpus continuously, enforces who may see what, cites its sources, and produces an audit trail your risk function can review.
What stops it from hallucinating?
Three things: the model is constrained to retrieved evidence, every claim must be attributable to a cited passage, and a groundedness check runs before the answer is returned. When evidence is insufficient the system abstains — an honest "not in the documents I can see" is a correct answer.
Do we have to move our data?
No. Connectors index content in place. For on-premise deployments, nothing leaves your network at all.
How long does a deployment take?
A scoped pilot on one corpus typically runs four to six weeks from kickoff to measured results. Enterprise-wide rollout depends on how many source systems and identity integrations are in play.
Which model do you use?
Whichever fits your constraints. Model choice is a configuration decision, not an architectural one — we benchmark candidates against your evaluation set and can run fully self-hosted where data policy requires it.
Sectors where AIMY Expert is deployed
Put AIMY Expert against your own documents.
We evaluate on a sample of your own corpus, never a canned dataset. That is the only way to tell whether retrieval will hold up on your content.